South London and Maudsley approached Mindwave in 2014 to re-design and re-develop their existing myHealthlocker platform to create an improved digital service aiming to improve communication and transparency in care.
After extensive user research and discovery, the project’s additional key user needs were as follows:
o Motivated & supported
o Better informed
o Contribute to their care / treatment - Involve others
o Feel like they are not alone
o To be heard
o Better informed
o Connect to clinical teams
o Feel like they are not alone
o Learn more about health
o Decision support
o Rich data
o Access to all health data
o Drive care delivery forward
o Utilised an iterative, user-led process
o Engaged and learnt from over 800 people (including 440 clinicians)
o Worked in agile design and development sprints
o Involved lead stakeholders in prioritisation, sprint planning and demos
o Conducted regular user testing
o Carried out quality assurance testing
